FAQ's
The Frames
What size photos do your frames fit?
Each FRAMD frame is designed around a specific photo size. You’ll find the exact photo size, frame dimensions and what’s included on each individual product page.
What is the Everyday Frame?
The Everyday Frame is designed for your favourite standard-sized photograph, with a considered mat border to give your image space to breathe.
What is the Double-mini Frame?
The Double-mini Frame is designed to display two small instant photographs side by side. It fits Instax Mini and other instant photographs of a similar size.
What are FRAMD frames made from?
Our frames are made from New Zealand pine, mitred and painted through with a water-based matte paint. Each frame features shatter-resistant acrylic glazing, an acid-free mat and MDF backing. We love the character of natural timber. As our frames are made from New Zealand pine, subtle variations in grain, texture and finish can occur. These natural details are part of what makes each FRAMD unique.
Does the frame come with the mat?
Yes. Our frames are designed and supplied with the mat shown in the product imagery.
Can FRAMD frames be displayed on a wall?
Yes. FRAMD frames can be displayed on a wall or stood on a shelf using the easel arm on the back.
Does the frame come ready to display?
Yes. Your FRAMD arrives ready to add your photograph and display.
Orders & Shipping
Where do you ship?
We currently ship throughout New Zealand.
How much is shipping?
Shipping is $10 nationwide, or free when you purchase two or more frames.
When will my order be dispatched?
Orders are dispatched within one business day.
How long will my order take to arrive?
Delivery is generally 1–2 working days to main centres and 2–3 working days to rural addresses after dispatch. Please note that delivery times are estimates and may vary.
Will I receive tracking information?
Yes. Once your order has been dispatched, you'll receive tracking information so you can follow its journey.
Returns & Damaged Orders
Can I return my FRAMD?
We accept returns within 14 days of delivery, provided the frame is unused and returned in its original packaging.
Please contact us before sending your return so we can provide the next steps.
What if my frame arrives damaged?
We're really careful with how we package your FRAMD, but if your frame arrives damaged, please email us within 48 hours of delivery with your order number and photographs of the damage.
We'll work with you to make it right.
What if I receive the wrong item?
If you've received the wrong frame or colour, please contact us within 48 hours of delivery and we'll get it sorted.
Your Order
Can I change or cancel my order?
We aim to dispatch orders within 1 business day, so please contact us as soon as possible if you need to make a change. Once your order has been dispatched, we're unable to make changes to it.
Do you offer gift cards?
Not currently.
Still have a question?
We're happy to help.
If you can't find what you're looking for, send us an email at hello@framd.co.nz and we'll get back to you as soon as we can.